Mattress Firm Review

Mattress Firm carries mattresses from many different manufacturers and brands, such as the Tuft and Needle mattress that boasts high ratings from reviewers for budget all foam models, or hybrid designs like Helix Dawn that combine coils and foam.

Mattress Firm boasts an expansive store network and offers financing with manageable monthly payments, as well as a 120-night sleep trial period to attract shoppers.


Mattress Firm mattresses may vary depending on their size and type, though there are sales to help shoppers save money. Furthermore, Mattress Firm has a price match guarantee whereby they will match advertised pricing of competing mattresses to guarantee you are receiving the best value when shopping with them.

Mattress Firm has a diverse selection of mattresses from both well-known brands as well as its own private label brands, along with financing solutions tailored for buyers with good credit scores. Furthermore, Mattress Firm provides an amazing 120-night sleep trial feature which is ideal for consumers unsure what kind of mattress best meets their needs.

Mattress Firm offers more than mattresses; in addition to bed frames, pillows, and adjustable bases. In fact, many of them can be ordered free shipping in the continental US region – making shopping at Mattress Firm even easier! If you aren’t completely satisfied with your mattress purchase within an allotted amount of time then Mattress Firm allows for returns or exchanges within their store policy.

Mattress Firm was established by Harry Roberts, Paul Stork and Steve Fendrich in 1986 and today operates over 2500 stores nationwide with affordable mattresses that suit any budget. In addition, financing with low APR options and an extended 120-night sleep trial are provided by this retail giant.

Mattress Firm manufactures its mattresses in the USA using eco-friendly materials. Committed to reducing its carbon footprint and working closely with the Environmental Protection Agency, Mattress Firm also donates old mattresses to local charities while supporting American Heart Association fundraising events with employee volunteers volunteering their services at these events.

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Mattress Firm offers its shoppers many other benefits, including an easy and user-friendly online shopping experience and knowledgeable and helpful customer service representatives who offer advice about products. Customers frequently praise these aspects of Mattress Firm’s business.

Return policy

Mattress Firm offers one of the most generous return policies in the industry, allowing customers to return any unsuitable mattresses within 120 nights after purchase or exchange them for another model. While customers are responsible for any associated shipping or fees for returns or exchanges during this period, Mattress Firm occasionally waives these charges as part of promotional offers.

Mattress Firm provides additional services to make the mattress-buying experience as straightforward and stress-free as possible, such as picking up old mattresses when they deliver new ones – an efficient, time- and expense-saving service which saves customers from disposing of them themselves.

Mattress Firm offers not only a 120-night sleep trial, but also a low price guarantee if you find a product elsewhere that offers less. They have various shapes, sizes and prices of mattresses available that will meet any budget.

Mattress firms also provide multiple payment options, including credit and debit cards. When paying with credit or debit, your refund should arrive in about seven days; with other forms of payment such as cash or checks it could take slightly longer for it to reach you.

While most mattress stores provide some type of return policy, not all are equal. Therefore, it’s wise to read through and understand the terms and conditions before making a purchase decision. Many retailers provide mattress trials whereby customers can test out a mattress in their home for up to one month to an entire year depending on its brand – this gives you ample opportunity to determine whether the mattress meets your needs prior to making a final decision. It is key that you find one which meets both criteria of comfort and affordability as good quality sleep is integral for health and wellbeing.

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Customer service

No matter if you shop Mattress Firm at their physical stores or online, their customer service representatives are dedicated to customer satisfaction and can be reached by live chat, phone and email for assistance with their purchases and questions. Furthermore, they’ll explain their return policy so you can be certain you’ll love your new bed!

Mattress Firm offers an assortment of mattresses designed to meet your sleep needs, from top-rated brands such as Tuft & Needle and Mint to budget all-foam mattresses, hybrids, pressure-relieving models. Their website allows users to search by collection and brand easily for what they are searching for.

Harry Roberts, Paul Stork and Steve Fendrich founded Mattress Firm in 1986 in Houston and quickly established itself as one of the premier bedding retailers nationwide. In 2016, it was purchased by Steinhoff International of South Africa; their acquisition enabled Mattress Firm to further increase both market share and its size as well as gain access to an international supply chain.

Mattress Firm, despite its impressive market reach and size, has had some challenges over time. After filing bankruptcy in October 2018 which resulted in closing over 700 stores, they emerged with reduced store footprint and an improved business model.

Mattress Firm stands out from its competition by offering customers competitive pricing compared to traditional brick-and-mortar stores and online mattress retailers, and even providing financing options for consumers with good credit. Furthermore, Mattress Firm provides its customers with an extended 120-night sleep trial period, so they can decide if a mattress is the perfect match.

Mattress Firm offers an expansive selection of products, as well as an outstanding return policy. Many items qualify for full refund, except adjustable bases and bed frames which cannot be returned due to sanitary considerations.


Mattress Firm is one of the country’s premier mattress retailers with an expansive store network. Their locations offer an assortment of mattress types to meet almost every budget as well as financing and customer-friendly return policies, bedding frames and pillows, along with protectors. In addition, Mattress Firm’s stores can be useful places for first-time buyers as they allow them to test, touch and feel mattresses before making a decision – especially helpful if unfamiliar with mattress terminology – plus knowledgeable salesperson can answer questions about construction specifications of various models.

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Synchrony Bank provides the Mattress Firm credit card, offering everyday promotional offers such as 6-12 months of interest-free financing to make purchasing new mattresses simpler than ever without having to make full payments upfront. Customers should keep in mind, though, that interest will begin accruing after the promotional period ends and that shoppers should always search online for coupon codes or discounts prior to visiting stores for purchasing mattresses.

Mattress firm reviews offer shoppers access to an expansive selection of mattresses from top brands like Serta and Beautyrest as well as their proprietary brands Hampton & Rhodes and Sleepy’s. In-store staff can assist customers in narrowing down their choices based on personal preferences and sleeping habits; additionally, recommendations can also be given regarding pillows and sheets from this mattress firm.

Mattress Firm offers an impressive variety of mattresses, as well as popular mattress in a box brands, like Purple and Tuft & Needle mattresses in their selection of mattresses in a box brands. Purple features hybrid foam construction for optimal cooling while Tuft & Needle provides pressure-relief design; each brand provides multiple firmness levels for customer convenience and many have reported positive experiences using them.

Online mattress retailers offer convenience, but they can have drawbacks that might make shopping with them less desirable. Some prefer speaking directly with a real person to get their questions answered quickly; others can become distracted by flashing banner ads and pop-ups – in-person shopping allows shoppers to avoid these distractions and focus solely on finding their ideal mattress!