Ashley Furniture is one of the most popular furniture retailers in the United States. And for good reason – they offer a wide variety of furniture at affordable prices. However, their customer service has been called into question in recent years. In this blog post, we will take a look at some of the more recent Ashley Furniture customer service reviews to see what people are saying about their experiences.
Ashley Furniture Customer Service Reviews
Ashley Furniture has a reputation for providing excellent customer service. However, some customers have had negative experiences with the company’s customer service department.
One customer complained that Ashley Furniture’s online order system is confusing and difficult to use. The customer also said that it took several attempts to get through to a customer service representative on the phone.
Another customer said that they were put on hold for a long time when they called Ashley Furniture’s customer service department. The customer eventually hung up without speaking to a representative.
A third customer said that their furniture was delivered damaged and Ashley Furniture’s customer service department was not helpful in resolving the issue. The customer had to contact the manufacturer directly to get the problem resolved.
Overall, it seems that Ashley Furniture’s customer service department is hit or miss. Some customers have had positive experiences, while others have had negative experiences. If you are considering purchasing furniture from Ashley Furniture, be prepared for potential issues with customer service.
The Pros and Cons of Ashley Furniture Customer Service
When it comes to Ashley Furniture customer service, there are both pros and cons to consider. On the plus side, Ashley Furniture offers a wide range of customer service options, including online chat, phone support, and even in-store support. This means that regardless of how you prefer to communicate with customer service representatives, Ashley Furniture has you covered.
On the downside, however, some customers have complained about the quality of Ashley Furniture’s customer service. In particular, some customers have said that it can be difficult to get in touch with a live representative, and that when they do finally get in touch with someone, the representative is often unhelpful. Additionally, some customers have complained about being transferred multiple times before finally getting the assistance they need.
If you’re considering purchasing furniture from Ashley Furniture, it’s important to weigh the pros and cons of their customer service before making a decision. However, ultimately the decision is up to you and what you feel comfortable with.
How to Contact Ashley Furniture Customer Service
If you need to contact Ashley Furniture customer service, there are a few different ways you can do so. You can call their customer service number at 1-800-477-2222, Monday through Friday from 8:00 a.m. to 7:00 p.m. Central Time, or Saturday from 9:00 a.m. to 6:00 p.m. Central Time. You can also email them at customerservice@ashleyfurniture.com, or live chat with a customer service representative on their website during those same hours.
If you need to contact Ashley Furniture for any reason, whether it’s to ask a question about a product, place an order, or track an existing order, their customer service team is available and ready to help. You can reach them by phone, email, or live chat during their customer service hours listed above, and they will be happy to assist you with whatever you need.
Conclusion
Ashley Furniture customer service is some of the worst in the industry. In addition to having terrible telephone support, they also have a very high return rate and often deliver damaged or defective merchandise. If you are considering purchasing furniture from Ashley, we strongly recommend that you look elsewhere. There are far better options available, both in terms of quality and customer service.